客服主任 / Customer Service Officer

Gold Profit Group, established in 2011, is a well-known investment company headquartered in Hong Kong. With a professional team of over 100 full-time staff, Gold Profit Group is a fast-growing company specialized in modern financial products and services. Now, we are expanding our business network in Mainland China and overseas, in alignment with the company’s business development plan, we are looking for high-caliber candidates to join our team.

We offer competitive salary and monthly bonus, good holidays and excellent career path for the right candidates.

Responsibilities:
 Handle the enquiries and provide the excellent after-sales service to the customers by online and telephone
 Report the enquiries and requests of the customers to the supervisors and related departments
 Ensure the system is operating normally and provide the appropriate suggestions to improve the system
 Review and maintain customer's opinions and data
 Handle the complaints in a professional manner

Requirements:
 Basic computer skills and Chinese typing stills
 Fluent Putonghua and excellent Chinese writing skill, good command in Cantonese and English is a plus
 Hard working, dependable, patient, flexible and clarity of mind
 Excellent communication skill and team work
 Shift duty, Bank holidays, night shift is not required
 IANG is welcome *
【Additional requirements】
 Clear utterance, ability to express and communicate in words
 Initiative learning attitude and enthusiasm for customers oriented
 Earnest attitude, team work spirit, responsibility and able to work under pressure

Benefits:
 First three months will be the training periods and the fixed basic salary will be adjusted after the training to 12-18K per month
 Fixed basic salary + performance bonus + monthly bonus
 Career development and staff training
 Double pay and monthly bonus
 Overtime and night shift allowance
 Overseas allowance
 Birthday pocket money
 Comprehensive medical and dental insurance
 MPF
 Traditional Holiday Gift
 Incentive activities and trips
 Fertility fund
 Banking Holidays
 10-21 days Annual leave

Interested parties please send your Cover Letter, CV including your current salary, expected salary and available date to hrgoldprofit@gmail.com

*Data collected will be used for recruitment purpose only and will be kept for 12 months. Please note that only short-listed candidates will be notified.

工作職責：
 線上及電話幫助客戶解決問題，提供良好售後服務
 反映客戶需求至主管和相關部門
 確保客服功能正常運作，適時提出改善建議
 記錄和統計客戶的意見、數據
 專業處理客戶投訴
 職位要求：
 懂基本的電腦操作及中文打字
 流利的普通話及中文書寫能力，良好的粵語及英語會優先考慮
 認真工作、踏實守時、頭腦靈活及思維清晰
 優秀的口頭表達能力及團隊精神
 輪班輪休，享紅日銀行假期，無需夜班
 歡迎持IANG 工作簽證者 *
【其他條件】
 口齒清晰並具良好文字表達和溝通理解能力
 具主動積極學習態度和服務熱忱
 態度認真，具團隊合作精神，有責任感，抗壓性佳

福利待遇
 首3個月為培訓時期, 通過培訓期後，視其工作表現評估調整薪資 。固定底薪為12-18K/月
 固定底薪+能力獎金+月度獎金　
 提供晉升發展平台及完善的員工培訓
 年終雙糧和月度獎金
 加班及夜班津貼
 海外出差津貼
 生日利是
 完善的醫療及牙醫保險
 強積金
 傳統節慶禮物
 員工活動及旅遊
 生育基金
 銀行假期
 10-21天年假

有興趣之求職者請將簡歷同現時薪金，期望薪金和可到職日期發送至hrgoldprofit@gmail.com
*所收集的資料僅用於招聘用途，所有不適合的簡歷保留12個月後，將被銷毀。